KP HCC Act 2015 aims to promote conducive and enabling environment through providing footprints for grievance redressal under Chapter IV entitled ‘Complaint, Inspection and Investigation’, where an aggrieved person – within 60 days from the date of knowledge of the cause of action – can file complaint against any healthcare provider or establishment by submitting written application on an affidavit with contact details (national identity card number and address). The Act provides safeguards for healthcare providers and establishments by not accepting anonymous or pseudonymous complaints. Where genuine complaints must be investigated and handled in a transparent manner by the Commission on prescribed procedures.